Job Title: Advanced Operations Engineer II

Who We Are:

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

What You’ll Take On:

• Technical Proficiency:

  • Mastery of Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).

  • Deep understanding of organizational systems and products.

• Support and Escalations:

  • Promptly and efficiently address critical issues from IT Support teams.

  • Provide high-level technical support to C-Level Executives.

  • Lead support escalation efforts, ensuring resolution of highly complex issues.

• Collaboration:

  • Effectively work with multi-functional teams to optimize processes.

  • Contribute to project initiatives using tools like Jira.

  • Mentor junior team members and guide them through complex technical issues.

• On-Call Duties:

  • Participate in an on-call rota to handle urgent issues outside regular working hours.

• Apply Comprehensive Knowledge: 

  • Utilize your deep understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.

• Solve Complex Problems: 

  • Address diverse and highly complex problems, using superior judgment to select the best methods and techniques.

• Network and Collaborate: 

  • Engage with senior internal and external personnel to maximize the application of functional expertise.

• Problem Solving:

  • Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.

  • Lead with Expertise: Use advanced knowledge to guide your team and drive effective solutions.

• Decision Making:

  • Exercise Autonomy: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary. 

What You Bring

• At least 6 years of experience in a senior technical role.
• Experience working on Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).
• Extensive experience with OnPrem and SaaS products.
• In-depth knowledge of global support issue types and needs.
• Experience supporting C-Level Executives and resolving critical IT issues.

What We Offer You: 

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through our Office gaming spaces, company parties, game release events, monthly socials, and team challenges.
• Benefits. Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
• Perks. Gym reimbursement up to INR1150 per month, charitable giving program, access to learning platforms, gaming events.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [email protected].*

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact [email protected].