Durham, United States
Not specified
Intermediate
Office work
Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Learn more online at corporate.pokemon.com and pokemon.com.
Get to know the role
- Job Title: Logistics Coordinator (12-month Fixed Term Contract)
- Job Summary: This position will support the B2B TCG (Trading Card Game) Logistics team. The Logistics Coordinator will support order management for North and South American resellers and distributors from receiving purchase orders, processing in ERP system, releasing, and communicating with warehousing partners to ensure the timely fulfillment of orders.
- FLSA Classification (US Only): Exempt
- People Manager: No
What You Will Do
- Assist TCG Logistics team in processing customer sales orders. This will include entering/uploading orders into ERP system, updating orders at various stages of process, and coordinating and communicating with our Domestic warehouse partners, TPCi internal teams, customers, and freight forwarders.
- Ensure shipping instructions and shipping documents are provided to our warehouses and Freight Forwarders accurately and timely for cross-border sales orders.
- Act as a liaison with our local 3PLwarehouses to ensure fulfillment is executed according to our SLA.
- Help with customer mis-shipment and claims investigation by working with our reverse logistics team on root causes and resolutions.
- Constantly find new ways to improve processes.
- Other duties as required.
What You Will Bring
- 1-2 years of experience in Supply Chain/Logistics.
- Excellent verbal and written communication skills.
- Excellent ability to use ERP system and large data spreadsheets.
- Demonstrated ability to supervise supply chain with strong metrics across operational KPIs.
- Knowledge of B2B fulfillment and logistics, along with customer service best practices.
- Strong attention to detail with an analytical mind.
- Ability to prioritize and identify areas for improvement and create solutions.
- Ability to handle high-pressure situations with timely resolution.
- Results orientation with a focus on quality, efficiency, and operational excellence.
- Ability to read, write, fluently speak Spanish is a plus.
- Experience with Oracle ERP is a plus.
Base Salary Range: For this role, new hires generally start between $54,000.00 - $64,600.00 per year. The full range is $54,000.00 - $82,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.
#LI-Hybrid #LI-JL1
How you’ll be successful
- Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
- Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
- Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
- Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
- Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
- Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
- An employee first culture.
- Company events that celebrate the spirit of Pokémon.
- Competitive cash-based compensation programs.
- 100% employer-paid healthcare premiums for you.
- Generous paid family leave.
- Employer-paid life insurance.
- Employer-paid long and short-term income protection insurance.
- US Employees: 401k Employer Matching.
- UK/IRE/MX Employees: Pension Employer Contributions.
- Fitness reimbursement.
- Commuter benefit.
- LinkedIn learning.
- Comprehensive relocation package for certain roles.
- Hybrid work environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email protected]
